Questions and answers to all of our most common questions & POLICES
If you don’t find an answer below or in each of our categories, please feel free to call one of our professional representatives. We love helping our customers!
Is the 30-Minute Experience on the track?
All 30-minute Experiences are on twisting back roads, hills, escarpments and highways, so you can feel the car’s performance in all its splendour. For on-track driving, please see Track-Day Events.
Can a friend or family memeber ride with me?
YES, with a small upgrade fee of $99 you can choose to bring a passenger, or drive the car by yourself. This upgrade is available when you click “book now” and purchase the “passenger upgrade”
Passenger Upgrade Requirements: Must sign a rental agreement. 25 years of age or older. G license or Int’l drivers license. $5000 security deposit on a credit card (fully refundable)
Where do the trips start from?
ALL 30-Minute Experiences start at our location.
590 South Service Road, Stoney Creek, ON, L8E 2W1.
There is also a map on our booking confirmation emails, website and Google Maps.
When are the 30-Minute Experiences?
We run 30-Minute Experiences throughout our entire season. Our season is late April to November on average. You can book an event after 4 pm on Monday to Thursday, excluding holiday. All bookings are available on ultimateexotics.ca/booknow. If you would like to get this experience as a gift, please click buy gift.
I have a 3rd party voucher, how do I book?
Please follow the redemption instructions on your voucher. All bookings are made on www.ultimateexotics.ca/booknow for any third party. Select your package, enter your voucher in the voucher/coupon area and follow the prompts.
What is your weather policy?
Weather Policy: All experiences will run rain or shine. If there is an event that is deemed unsafe by Ultimate Exotics, you will be provided another date for your experience.
What is your rebooking and cancellation policy?
If you wish to reschedule we require 3 weeks to reschedule. Once you are within this window it becomes difficult as we have reserved your spot and turned down all other clients for your reservation. If you do not show up for a booked experience or do not show up on time, you may lose your booking and your voucher will become void.
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