Below you will find answers to the most frequently asked questions & POLICIES for our top-rateD ExperienceS
If you don’t find an answer below or in each of our categories, please feel free to call one of our professional representatives. We love helping our customers!
How much is it for a passenger, can I bring someone with me?
All experiences are priced per seat/person. All participants have the opportunity to drive as there are 4-6 checkpoints along our route. If you want to purchase for 2 and the other cannot or does not want to drive, the benefit is that you or the driver will then receive double the driving time at the odd checkpoints. Purchasing for two and only having one drive the entire time is very common with couples and pairs on the experiences.
How do I redeem my voucher?
You simply click on our redeem section and select your experience that you have on your pre paid voucher. You will enter your voucher code and then select a date/time for your experience. You will receive an email booking confirmation with full details when complete.
How has Covid-19 affected this?
We have exceeded recommendations with additional cleaning measures. We have always had multiple hand sanitizers throughout our office and detailed our cars inside and out before each experience since opening in 2013. We have further exceeded to the industry first "complete clean guarantee" with all of our cars in a multi stage sanitization before each experience with Ozone treatments. Our Ozone system is a proven, safe method to ensure our interiors are clean, fresh and safe for our guests and staff to operate. We are running 2 guests per car as usual and recommending booking in pairs from the same bubble or family. If for any reason you feel uncomfortable or concerned, you do not need to book and can redeem your voucher next year. As part of our core values, no vouchers will ever expire and you can book at your own convenience. We have successfully run 7 days a week from July 2020 until the end of our season (Nov 21st) without concern or incident, which we are very proud to have accomplished in this turbulent year. You can expect the same industry leading process and putting our guests health and safety as our #1 goal for the exciting up and coming 2021 season!
Are the cars automatic or manual?
All cars can be set to fully F1 paddle shift or fully automatic. In the exotic car world, manual transmissions are considered an outdated technology. The benefit of this is that everyone can drive these regardless of skill to make this experience available for everyone.
How does the 1.5 HR VIP Experience work?
You can book from a number of 1-6 drivers/guests and get to drive a variety of our top supercars at a low fraction of a rental car cost. You will get to be a driver and passenger along many checkpoints and photo stops along our professional route. You will be driving the cars and our staff will lead in a separate vehicle and help at checkpoints, take photos and make an awesome experience. Think of this like a supercar rally through the best mountain and country roads and sampling most of the cars we have, almost like a fruit punch of supercars. This all inclusive experiences includes cars, insurance, training, tutorials, bottled water, espresso/cappucino's and more. This is an award winning experience that brings in thousands from all over the world each year.
How fast can we drive?
The Ultimate VIP Experience offers a very exciting and safe experience. This is one of the most immersive experiences available for many reasons – foremost being a complete supercar experience. We also want to ensure the laws are being followed at all times and do not want to condone anything illegal. We will always do our best to guarantee an unforgettable event while maintaining a safe environment. We have a 5 star rating and have hosted over 20,000 guests. Our award winning experiences always deliver true excitement!
What cars are on the 1.5 HR VIP Experience?
You get to drive up to 3 Exotic Cars on this unbeatable value!
- Audi R8 V10 Plus (Lamborghini Engine)
- Porsche 911 Turbo
- Nissan GTR
- Corvette C8
Do I get to drive all the cars?
YES, you are guaranteed to drive every car available on your specific event. Due to our ridged maintenance schedules, if a car is not available, Ultimate Exotics reserves the right to replace an equal or great car.
The Lamborghini is my favourite, will I get to drive it?
The Lamborghini is exclusive to our 6 HR VIP Experience. If you want to drive Supercars such as the Lamborghini or Ferrari, please see our 3 and 6 HR VIP Supercar Experiences.
If I book for 2 people, how can I ensure we are paired together?
Most of our guests book in quantities of 2. As long as you redeem or book on the same experience date and time, we always ensure that pairs, couples or friends will be paired together.
What are the requirements?
Drivers must be 21 years or older with a valid G license, Int’l license or any valid drivers license from another country. Passengers must be 8 or older. There is a small pre-authorized security deposit that is fully refundable of $1500 per person on a Visa or MasterCard. This is not a charge, but simply a security and safety measure as our fleet is in excellent condition. Passengers not driving do not need a license or deposit. Deposits are fully refundable at checkout, similar to a Hotel.
When are the experiences?
The 1.5 HR Exotic Car Experiences run on afternoon time blocks many times per week. See BOOK NOW for dates to book in advance to avoid disappointment.
What is the weather policy?
Weather Policy: All experiences will run rain or shine. If there is a condition that is deemed a threat to safety by Ultimate Exotics, another date will be provided. All the cars are equipped with performance tires for wet and dry conditions. Most of the time the forecasts are very inaccurate. The weather man is the only person who can be wrong over 75% of the time and still have a job!
How long is the experience?
Our 1.5 HR Experiences is actually 1.5 hours in length. Sometimes these can vary and go longer by about 15 minutes depending on the event.
I want to purchase, what should I do?
Now that you’re ready, awesome! Simply click on the Book Now or Buy Gift button and follow the simple steps if you are ready to book or buy today.
If you would like to surprise someone with a gift, simply click the buy gift or gift packages button and follow the prompts. You will get the option to email the gift certificate to yourself to keep it a surprise or the recipient in case of a last minute gift. You can also upload your own image with our modern website software and select the option for us to mail you a gift package.
Our gift packages include the link and information for the recipient to book at their convenience to keep
I have a group, how does that work?
If you organize a group event of 6, we can look at private event options. Contact our office by phone or email and one of our professional team members will organize and book this for you in 1 step. You can also purchase all 6 seats online if you are ready!
What happens if the date doesn't fill up?
Under the circumstance your reserved date does not fully sell out, we will still run the event with as few as 2 cars! Nobody comes close to this level of service!
Because we own our exotic car fleet, you will always have the cars specified for your experience.
How many other drivers will be on the experience?
These experiences can accommodate up to 6 drivers. Every participant will always have equal opportunity to drive up to 3 cars depending on your specific event. If there are less than 6 booked for an event, we will still run the event and adjust the amount of cars to fit the group size.
What is the rescheduling and refund policy?
We are proud to offer the industries best 30 day, full refund policy from original date of purchase on any gift voucher.
Rescheduling Policy: Once a date has been chosen, you can reschedule 2 weeks prior to the date of the Experience. To reschedule, simply visit your booking confirmation and click on "view/change booking" which is an orange box near the bottom of your confirmation email.
Refund Policy: We offer a money back guarantee on all gift vouchers within 30 days of purchase, no questions asked. After this period, all sales are final and not applicable for a refund as stated and agreed upon. Experiences can also be transferred to a friend or family member.
I have an expired voucher, what can I do?
You are in good hands. Our voucher value never expires. Our system will create auto generated expiry dates, however we never expire vouchers.