Below you will find answers to the most frequently asked questions about our variety of experiences and rentals. Starting off with our most popular experience, the 5 HR VIP. In the subheadings below you will find faqs on each different category.
If you don’t find an answer below or in each of our categories, please feel free to call one of our professional representatives. We love helping our customers!
Why Ultimate Exotics 5 HR VIP Experience?
The 5 HR VIP Experience is a totally unique experience that was created to offer a 5 star experience at an amazing value. There is nothing else like it. You get to drive on a 6 hour event with 5 exotic cars, while getting to drive and switch every car at equal checkpoints. We then included a top notch lunch at The Keg Steakhouse for free at the halfway checkpoint overlooking Niagara Falls!!
Others have tried to duplicate this experience and failed. Nothing compares to our customized route, selection of un paralleled cars and ratings on Trip Advisor. Did we mention that this is #1 on Trip Advisor and the 2016 Certificate of Excellence Award Winner!!
What are the requirements?
Drivers must be 21 years or older with a valid G license, Int’l license or any valid drivers license from another country. There is a small pre authorized security deposit that is fully refundable of $2500 per person on a Visa, MasterCard. This is not a charge but simply a security and safety measure as our fleet is in excellent condition. Passengers not driving do not need a license or deposit.
How much is it for a passenger?
Everyone on the 5 HR VIP Experience has equal opportunity to drive as drivers and passengers are rotating equally. If you decide not to drive or to be a passenger, it is still an equally priced seat, similar to a sporting event seat.
If purchasing for two or adding a passenger, we have our Dual Driver Package that is our 2 person package with another discount included.
How fast can we drive?
The 5 HR VIP Experience is on a brisk pace. This is our top rated experience for many reasons and we will do our best to guarantee an unforgettable event while maintaining a safe environment!
Are the cars automatic or manual?
All cars can be set to fully F1 paddle shift or fully automatic. In the exotic car world, manual transmissions are considered an outdated technology. If you have ever driven a true paddle shift on a supercar you will totally get it!
I want to purchase, what should I do?
Now that you’re ready, awesome! Simply click on the online store and select the 5 HR VIP Experience. Once you select the quantity of choice (dual driver for 2) you will be required to fill in the fields. You DO NOT have to select a date upon checkout as most are gifts.
Once we receive the order ID, we will email you an e-gift package with a personalized gift voucher, pamphlets and PDF file with the overview. The recipients can e-mail or call to book at their convenience to make it simple.
I have a group, can we get a deal?
YES, if you organize a group event of 10 you qualify for corporate rates. We specialize in corporate events and also offer groups rates to public that want to book in larger numbers to save money. The other benefits for a group of 10 is that you can pick your own exclusive date that will not be open to the public. We can also customize other options for the event and have a Platinum VIP Experience Upgrade available for corporate and group events. Contact a manager today to see how we can organize your group or company incentive event.
Do I get to drive all the cars?
YES, you are guaranteed to drive every car on your specific event. We will rotate at equal checkpoints along the event.
How long is the experience?
Our 5 HR VIP Experiences are 6-6.5 hours. Unlike our competitors, we do not count registration and tutorials as part of the time. Our events are 9am-3:30pm and can run up to 7 days a week.
When are the experiences?
5 HR VIP Events are from 9am-3:30pm. We can run the events 6 days a week from May 1 to November 15th each season, give or take a few weeks depending on weather. Most experiences are on weekdays as there are limited Saturday options currently that sell out very fast! All reservations are first come first serve with your pre paid voucher.
The Ferrari is my favourite, am I guaranteed to drive it?
We reserve the right to substitute cars under circumstances beyond our control. In the rare event, a specific car may be unavailable due to maintenance or damage which we cannot predict. Ultimate Exotics has a fleet of exotics and will always make it our priority to ensure the best experience possible for our valued clients.
What happens if it the date does not fill up?
Under the circumstance your reserved date does not sell out, we will still run the event with 5 cars which nobody else offers!
Unlike our competitors, we don’t advertise high end cars and tell you they aren’t available on your scheduled event when you show up. We always run the same cars each event and have a couple back up exotics just in case of a rare maintenance issue.
What happens if it rains?
If the weather is not perfect, the event will continue. If there is a condition that is deemed a threat to safety by Ultimate Exotics, another date will be provided. All the cars are equipped with performance tires for wet and dry conditions.
Can we purchase gift packages?
YES, all of our packages get emailed e-gift packages. They can be made for a specific experience or also in a dollar value. For your convenience, we have an online store available 24/7 to purchase all of our packages. You do not need to select a date upon purchase to keep it simple as most of our packages are gifts for others.
How many other drivers will be on the experience?
These experiences can accommodate up to 10 drivers. Every participant will always have equal opportunity to drive up to 5 cars depending on your specific event. If there are less than 10 booked for an event, we will still run the event and adjust the amount of cars to fit the group size.
Can I bring a friend or family member?
YES, we encourage this by promoting discounts for 2 people. All participants on these experience pay per person. If you want to join or pay for an additional family member or friend that will not be driving, it is an equally priced option.
Can I join the lunch in Niagara Falls, I’m not on the experience?
Yes! If you have a friend or family member on the experience and want to meet up at the lunch checkpoint we can accommodate you. You would be responsible for your own bill. Please let us know at registration on the morning of the event so we can arrange additional seating in advance.
I have a gift certificate from a 3rd party, can I use this towards the experience?
YES, simply provide proof of the card or voucher and it can be used as an upgrade to our most popular experience.
What is the rescheduling and refund policy?
Vouchers and gift certificates are not refundable, although can be transferred. Your experience is valid for 1 year from the date of purchase. Once a date has been chosen, you can reschedule:
– 3 weeks prior to the date of the 5 HR VIP Experience. If you cannot make it, your booking can be transferred to a friend or family member.
If you do not show up for a scheduled date, unless you received prior notice from customer service you will lose your booking and your voucher will become void.
I have an expired voucher, what can I do?
Experience vouchers that are expired can be extended. However, this extension will cost you 30% of the vouchers total amount.